General FAQs
Login to your Patient Portal here:
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If you would like to book an appointment online, just follow this link and sign up or log into our Patient Portal. From there you can access the online self-scheduling tool from your smartphone, tablet, or computer.
Here is the link:
https://kultureaesthetics.myaestheticrecord.com/login
If you try to sign in using an existing email that is associated with past appointments, but are unable to log in, it is likely that you have not signed up for the Patient Portal. Use the same email address that you’ve received appointment confirmations when registering as a first time user and it will automatically link your previous treatment visits.
If you need further assistance navigating the Patient Portal or unsure what service to book, just reach out and we can help you!
BOOKING CONFIRMATION:
You should receive a confirmation text and email with your appointment details. If you do not receive a confirmation, your appointment didn’t go through properly. If you need assistance, please contact us so we can resolve any issues with scheduling.
DO NOT REPLY to automatic text appointment reminders. These are auto generated by the patient scheduling software system. You can text or call us at 602-600-8796 for any issues regarding your appointment.
Before Your Appointment 👇
Please complete the medical history & cosmetic history forms and any consents that show up in your Patient Portal. We will go over consents and answer any questions regarding treatment at your appointment. The photograph release is optional.
Check your email for any pre-treatment instructions to prepare ahead of time for your appointment. Post-care instructions will be emailed automatically on the day of your treatment.
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We accept the following payment forms:
⟢ Cash
⟢ Venmo, PayPal, Zelle
⟢ Credit/Debit Cards
⟢ Cherry Financing
⟢ Apple PayPayment is due at time of service.
We do not accept insurance or HSA cards.
Special promotions, gift certificates, and sale pricing will be applied upon checkout.
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Our refund policy reflects best practices within the medical aesthetics community, so that we can provide high quality service. We encourage our established and future clients to reach out to us directly with any specific questions regarding our policy.
PRODUCTS
Any unopened/unexpired product can be brought back and used for credit within the practice within 30 days from the original purchase date. There are no returns or exchanges for opened products.
SERVICES & PROMOS
We do not offer a refund on medical procedures, including services that have been prepaid at events or using promos.
BUNDLES
If you have purchased a PCDC, PRP/PRF treatment bundle, or any other bundle and decide not to use the full number of treatments you will have 6 months to use the remaining treatments. After that, they do expire and are non-refundable. The bundles are designed to have treatments done within the allotted time for best results.
NON REFUNDABLE ITEMS
All treatments where the product has already been injected or used on your face/body are non refundable. Gift cards are non refundable. Deposits for general consultation are non refundable, and can only be used as a credit towards future treatment. Exclusive offers and specials with products and treatments are also non refundable.
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You will receive text & email reminders 1 week prior and 2 days prior regarding your appointment time.
We ask that you cancel or reschedule your appointment at least 24 hours in advance in order to avoid any fees incurred by last minute changes. Rescheduling within the 24 hour timeframe will result in a $20 fee, and cancellations will result in a $50 fee. NO CALLS, NO SHOWS WILL BE CHARGED A FLAT FEE OF $150.
We do understand that life throws curve balls and ask that you keep us informed if there are genuine extenuating circumstances that prevent you from making your appointment time. Repeat violations of our cancellation policy may result in termination of patient-provider relationship.
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LIP FILLER
Lip filler is $600 per syringe (Versa, Juvederm)
Ultimate Lip Plump is $750 (1 syringe lip filler + smooth threads for crisp/defined borders + lip flip)
Mini Lip Plump is $375
Each treatment includes topical numbing and a customized lip plumping treatment
If you are unsure if you want a full or half, we recommend scheduling either appointment in order to secure the time slot and we are happy to help you decide when we see you.
A lip flip can be added at the time of treatment upon request and costs roughly $40-60 as an add on. A lip flip enhances your lip filler result using neurotoxin injections. Your injector will help you decide if you are a good candidate based on your muscle activity around the lips.
BOTOX
The cost of neurotoxin treatment varies from person to person, so please be aware that estimates may vary until we see you in person.
The on-label recommended dosing for optimal Botox treatment is 64 units. We do not do cookie cutter Tox treatments, so this number can vary greatly! Muscle movement, strength, and size is unique to each person, so your dosing is recommended based on your provider’s assessment of these muscles and your natural expressions.
Here is a breakdown of common dosing:
Baby Botox (preventative, for those starting early age 20- early 30s) $200-300
Just Right (smoothing fine lines/wrinkles on the forehead (horizontal and 11’s) and around the eyes $350-550)
Give Me All the Tox (stubborn static lines/wrinkles, advanced injection areas in addition to forehead/eyes i.e. nose slimming, chin, neck, masseters, etc…) $600-1000
Remember that dose equals duration. Lower doses of neurotoxin will wear off quicker, so we recommend dosing appropriately in order to achieve results that last at least 3 months. Dosing can evolve as you become more experienced in your aesthetic journey, as well as age related changes to facial anatomy. In person consultations are best for accurate estimates
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Come to your appointment well hydrated, eat a healthy snack or meal prior, and avoid wearing any makeup and keep your hair pulled back away from your face if possible. We can provide you with a hair tie and makeup remover wipes if you are on the go.
With any injectable procedure, you will want to avoid any medications that increase bleeding or bruising i.e. ibuprofen, naproxen, aspirin, fish oil, garlic, or Vitamin E.
You may start taking Arnica Montana supplements, which are available online or at any vitamin store 1 week prior to any filler treatments. This is usually not necessary with any Botox treatments.
If you are on blood thinners like Eliquis, Plavix, or Coumadin (warfarin), please talk to your prescriber before scheduling anything. We do not recommend invasive treatments like dermal fillers if you are taking any of these prescription medications.
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There is no significant downtime after Botox, but you will want to stay upright for 4 hours following injections.
For filler treatments:
Avoid vigorous exercise for 24-48 hours post injections.
Avoid alcohol for 24 hours and drink plenty of water.
You may take Tylenol for any pain and apply ice packs to any swelling or bruising following filler treatments. Most swelling or bruising is resolved within one week, but sometimes up to 2 weeks.
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Unfortunately, no. The safety of these medications in pregnant or breastfeeding moms is not known. It is better safe than sorry, so come see us when you’re no longer pregnant or breastfeeding.
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Yes. We carry Hylenex, an enzyme that breaks down hyaluronic acid (filler).
If you have a complication or undesirable result from another injector, we do recommend addressing it with them first before moving forward, as they know what product was used and where it was placed exactly.
If they still do not provide assistance, we can help. Please email, text, or call us for a consultation for dissolving filler as we treat this on a case by case premise only.
We recommend waiting 2 weeks before placing any new filler.